Refund Policy / מדיניות החזרים

1. Subscription Billing

SiteWatch subscriptions are billed in advance on a recurring monthly or yearly basis, depending on the selected plan. Subscriptions automatically renew until canceled.

2. Cancellation

You may cancel your subscription at any time from your account dashboard or by contacting support. After cancellation, your subscription remains active until the end of the current billing period.

Cancellation prevents future renewals but does not automatically generate refunds for previously billed subscription periods.

3. Refund Eligibility

Refund requests may be reviewed in situations including:

• Duplicate charges
• Incorrect billing amounts
• Accidental multiple payments
• Technical billing issues
• Failure to provide core paid functionality

4. Non-Refundable Situations

Refunds are generally not provided for:

• Unused portions of subscription periods
• Failure to cancel before renewal
• Partial billing periods
• Violation of our Terms of Service
• Temporary service interruptions outside reasonable control

5. Payment Provider

Payments are securely processed by Paddle. Paddle acts as the Merchant of Record for purchases made through SiteWatch and may handle payment processing, invoices, taxes, refunds, and billing support.

6. Chargebacks

If you experience a billing issue, we encourage you to contact us before initiating a chargeback so we can help resolve the issue quickly and efficiently.

7. Contact

For billing questions or refund requests: support@sitewatch.co.il